Shipping policy

All items from this shop are made to order, normally dispatched within 5-15 working days, but during very busy periods can take up to 25 working days to be dispatched. 
You can email us to find out what our delivery schedule is at the moment.

Items will be shipped from Croatia as certified (registered) airmail with tracking number.

Custom duties and taxes are not included in price of the items or shipping. Buyer is responsible for any and all customs/brokerage fees that may be incurred. These charges are unique to your country and are out of our control.

If a parcel is refused at customs because the buyer did not pay the required import duty, the seller is not responsible for this. In such cases, I do not issue refunds for parcels that are refused and not delivered.

If the parcel is returned to me in good condition, I may refund the item price minus shipping and handling costs, but if it never comes back, there will be no refund.
This is in line with EU law, provided that it is clearly disclosed in advance — which I make sure to do in my shop policies.

Please note: Once the packages leave my shop, I have no more control over its delivery. I can trace a package that you believe has gone missing, but only after 30 days.

LOST PACKAGES: Four weeks for delivery is not unusual for International mail. If your package doesn't arrive within 4 weeks I'll initiate a Claim procedure (Croatian post search for packages). The procedure will be completed within no more than 30 days of the procedure initiation date. The procedure is mostly successful and you'll receive your package. If the package is declared lost I'll refund your order.

RETURNED PACKAGES:
Package that are returned by the shipper for any reason including but not limited to failure to pick up, address problems, or inability to deliver will be held for 10 days. During that time I will attempt to contact the buyer via email address connected to the account. After 14 days without response the item will be returned to stock and no refund will be issued.

*If the buyer wishes the package to be reshipped an additional shipping fee will be invoiced via Pay Pal. Reshipment will take place only after the invoice is paid.